GO FiberConnect supports you throughout every phase of the Fiber Rollout process

Our consultants know how the process works and what pitfalls to look out for. That is why we have designed our software to support you at every step of the process. Get insight of how we do that.

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Smart software
for a faster FTTH process

GO FiberConnect is a tool for the FTTH process made for and together with contractors. With more than 250 rollout projects in the Europe and the United Kingdom, this technology has amply proven its worth in practice. Combining your knowledge with our consultants’ know-how results in a thorough “First Time Right” solution.

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Setting up GO FiberConnect

The process is largely the same for every FTTH project. However, the devil is in the details: For an effective rollout, it is important that every step is completed, the right information is gathered and the client and the back office have clear and real-time insight into the project’s progress.

GO FiberConnect’s setup is specifically designed to facilitate FTTH rollout projects. Furthermore, it is fully tailored towards the network provider’s Programme of Demands (PoD). All steps are specifically incorporated into workflow software for the back office and flexible digital forms for field service staff. This approach ensures no essential steps are overlooked. All data are instantly available in the desired system. Instead of manually updating and sending out overviews, the client has real-time insight into the project’s progress.

  • 7.2 NPS Score +50
  • 350+ Rollout projects
  • 66K Efficient processes
  • 6.000.000 Homes Passed

Civil

Cable blowing

Splicing

Inspection

Garden drilling

Home connection
and NT/Patch

Support per process step

Here is how GO FiberConnect facilitates communication and planning at every step of a fiber network installation project:

Civil

Digging activities for laying down the empty pipeline from Area Pop via the distribution point (DP) to the trench. GO FiberConnect supports:

Step 1: Planning
Entering the planning dates for civil activities. Planning dates are communicated with the client via the construction progress report, so the client can inform residents when the digging activities will be carried out.

Step 2: Communication with residents
Generating information letters to inform residents about the expected hindrance or ask them to move their cars.

Step 3: Task list field service
A list of tasks for field service staff is available. Even when a team changes.

Step 4: Checking off tasks
Every day, field service staff can check off completed tasks in the software.

Step 5: Adding information
Additional information can be added to completed tasks. Think of e.g. pictures of the situation or the completed work. This information is available to teams later in the process, so they have access to all relevant information about the situation at hand.

Step 6: Track & Trace progress
The software provides insight into the progress of the activities. It is clear to back-office staff and the client what tasks have been completed and what has yet to be done, based on the list of checked-off tasks. This means there is no need to call field-service staff for a progress update. Based on the progress being made, it is easier to predict when the project will be complete.

Cable blowing

Blowing the cable through the empty pipeline.
GO FiberConnect supports:

Step 1: Planning

Step 2: Communication with residents

Step 3: Task list field service

Step 4: Checking off tasks

Step 5: Adding information

Step 6: Track & Trace progress

Splicing

Connecting the cable at the distribution point so it can carry the signal.
GO FiberConnect supports:

Step 1: Planning

Step 2: Communication with residents

Step 3: Task list field service

Step 4: Checking off tasks

Step 5: Adding information

Step 6: Track & Trace progress

Inspection

Inspecting the situation on site at the address level.
GO FiberConnect supports:

Step 1: Planning
Various options are available for planning the inspection. The planning can be made via:

  • Free List: The inspector receives a list of available addresses and determines on site what addresses they can access
  • Planning board: Manual planning addresses: the back-office employee looks at the planning to see when a mechanic will be in the area and drags the task to the mechanic in question to schedule it
  • SmartPlanning module: Submit a proposal that the customer can confirm or allow customers to schedule their own appointment at any time..

Step 2: Safeguarding quality
The inspection app is set up in accordance with the client’s demands. This ensures nothing can be overlooked later on in the process. The right information about the situation at hand will be available at the right time. The goal is to eliminate the need to go back and acquire missing information. All requisite information has already been gathered during previous process steps.

Garden drilling

Garden drilling or digging towards a residence after approval from the resident.

Step-by-step process
The activities can only be carried out with the owner’s permission. The garden drilling order only becomes available once this permission has been given – as part of the signing of the contract or during the inspection.

Home connection and NT/Patch

When making the home connection, the values of the cable can be verified with an OTDR measurement and an NT or patch can be installed if necessary.
GO FiberConnect supports:

Step 1: Interface OTDR meter
The OTDR measurement is automatically stored in the system. To facilitate this, we have developed interfaces with various OTDR parties (ask about the possibilities).

Step 2: Task list field service
Optionally, NT and patch activities can be integrated into the home connection task, so the field service can complete these tasks via the list and check them off once complete.